I have been having some ongoing leaking on the roof into one of my rooms for about a year now. I happened to come home when I saw Matt Marshall across the street talking to my neighbor about some work. As he was driving away I flagged hi down and asked him if he had a minute to take a look at something. He said sure, so I showed him the inside and outside. He immediately noticed an issue on the roof with the flashing. Without hesitation he went to his truck, grabbed his gear and climbed up to the roof and nailed down the flashing and caulked it. When I asked him how much I owed him he said nothing. While the end result of the work still needs to be determined, you just don’t find customer service like that around much.